Answers to Common Questions

Answers to Common Questions2023-10-18T15:24:32+00:00

Volt Affordable Connectivity Program

CAN I USE MY CURRENT PHONE NUMBER WITH MY NEW VOLT PLAN?2023-10-13T23:47:58+00:00

Absolutely! We can port your existing mobile number. Just give us a call. (Note that you’ll need to keep your other account active until the porting process is complete.) We’ll need that account information (name on the account, account number, and PIN or password) and we’ll start the process. We’ll give you an estimated timeframe for when the port will be completed.

WHAT IF I DON’T USE ALL MY SERVICE EACH MONTH?2023-10-13T23:47:43+00:00

Our service plans do not roll over from one month to another.

WHAT IF I NEED MORE MINUTES OR DATA EACH MONTH?2023-10-13T23:47:25+00:00

You can top-up minutes or data whenever you want! Just login to your Volt account or call us at (888) 200-8923. You can top-up for as little as $5 using a credit card or a prepaid VISA gift card.

HOW MANY MINUTES/TEXT/DATA DO I GET EACH MONTH? HOW DO I CHECK MY BALANCE?2023-10-18T00:28:01+00:00

Your calling, texting and data are unlimited! However you may experience slower speeds after 20GB of used data if the network is congested. You can check your Volt account plan and balance information any time by logging into your account.

HOW MUCH DOES IT COST?2023-10-13T23:45:05+00:00

There is no monthly cost. However if you need a phone or tablet, the cost may be as little as $11 (one time copayment) if you qualify. Apply now to find out!

WHAT IF I DON’T QUALIFY?2023-10-13T23:48:53+00:00

For those who don’t qualify for the full government subsidized program, a tablet and a phone will be available for purchase for a discounted rate. Discount rates will be provided at the end of the application process. If you complete the application form and you aren’t initially approved, please contact us at 888-800-8923. One of our Affordable Connectivity Program specialists will help you determine if there are special circumstances or criteria that may help you qualify for our free program.

WHAT FEATURES ARE INCLUDED WITH VOLT’S WIRELESS PLAN?2023-10-18T00:30:02+00:00

Your Volt wireless plan will include Caller ID, Call Waiting, Voicemail plus 5GB of mobile hotspot and 3-Way-Calling (additional airtime charges apply).

DOES VOLT REQUIRE A CONTRACT?2023-10-12T23:15:58+00:00

No. We do not require a contract.

CAN I BUY A PHONE FROM VOLT?2023-10-12T23:16:30+00:00

Sure! You can purchase a phone from Volt as soon as your account is set up with us. Contact sales@govoltmobile.com or call (888) 200-8923.

Devices

QUESTIONS ABOUT YOUR PHONE OR TABLET?2023-10-13T23:50:48+00:00

Please visit our helpful videos for tutorials about your device. You can also find user manuals for the devices we offer in the Support section of our website.

WHAT IF I LOSE MY PHONE?2023-10-13T23:52:02+00:00

Please contact our support team as soon as possible, so we can prevent any unauthorized use of your account. Call (888) 200-8923 or email support@govoltmobile.com. We’ll also advise you on replacement options for your phone.

WHAT IF MY PHONE BREAKS?2023-10-13T23:52:55+00:00

Please call our support team at (888) 200-8923 or email support@govoltmobile.com. We’ll help you address the problem.

CAN I UPGRADE MY PHONE?2023-10-18T01:22:33+00:00

Sure! We’d be happy to help you with a phone upgrade. You can send an email to sales@govoltmobile.com or call us for assistance: (888)-200-8923.

WHERE CAN I GET A USER MANUAL FOR MY PHONE OR TABLET?2023-10-18T15:11:06+00:00

You can find user manuals for the devices we offer in the Support section of our website. If you don’t see your device listed there, please contact our support team at (888) 200-8923 or dial 611 from your phone.

HOW LONG IS THE WARRANTY ON MY DEVICE?2023-10-24T20:33:47+00:00

Volt does not offer a warranty program, but we will happily assist you with manufacturer warranty replacements for any devices you bought from us, up until 90 days from the purchase date.

Some manufacturers offer more than 90 days’ warranty, but if it’s been more than 90 days, you’ll need to contact the manufacturer directly. Here’s contact information for some of those manufacturers:

Note that warranty replacements do not cover lost, damaged, or stolen devices.

Service

CAN I CALL TOLL-FREE NUMBERS?2023-10-13T23:59:55+00:00

Absolutely. Note that calls made to toll-free numbers like 800, 888, 877 etc. will apply to the allotted minutes in your plan.

DO CALLS TO CUSTOMER SERVICE USE MY AVAILABLE MINUTES?2023-10-14T00:00:55+00:00

If you dial 611 from your Volt phone, those minutes will be free. If you call a different Volt number, the time on that call will apply toward your total allotment of minutes. In some cases, checking your voicemail will also apply toward your allotted minutes.

DO I GET CHARGED FOR 411 CALLS?2023-10-14T00:01:40+00:00

The call is free, but the time on the call will be deducted from the allotment of minutes in your plan.

DOES VOLT SUPPORT INTERNATIONAL CALLING?2023-10-14T00:02:32+00:00

Currently Volt Mobile supports domestic calling. international calling is not available at this time.

DOES VOLT SUPPORT COLLECT CALLING?2023-10-14T00:03:40+00:00

At this time, Volt does not support collect calling. For collect calls, we suggest using a prepaid calling card.

HOW DO I ADD MORE AIRTIME?2023-10-12T23:19:03+00:00

You can top-up minutes or data whenever you want. Just login to your Volt account or call us at (888) 200- 8923. You can top-up for as little as $5 using a credit card or VISA prepaid gift card.

CAN I MAKE LONG DISTANCE CALLS?2023-10-12T23:19:35+00:00

Yes. The minutes you receive from Volt are valid for domestic calls within the U.S.

Troubleshooting Common Android Issues

HOW DO I PERFORM A FACTORY DATA RESET ON MY DEVICE?2023-10-14T00:05:16+00:00

Note that doing this will remove all data from your device and reset it to its factory condition when you received it. This means losing emails, texts, account login information, and downloaded applications. If you want to do a factory data reset, go to the gear symbol to access Settings. Look for “Reset” (or go to “General Management” and then “Reset.”) Follow the onscreen prompts.

WHAT DO I DO IF MY PHONE IS FREEZING OR RUNNING SLOW?2023-10-14T00:06:10+00:00

First, reboot your phone by turning it off and then back on again. Doing this can help when your phone is running slow. You can also clear any apps that are open. Press the Window button at the bottom of your device. This will show you any apps that are currently open. Swipe away or clear the apps that you aren’t using or select “clear all” to clear all of them. Sometimes an app is running in the background, but doesn’t show as open. You can go to Settings, and then Applications (or Apps) to check for any unused or unneeded apps you want to clear. If one of the apps is not running correctly, close or reboot that app.

WHAT SHOULD I DO IF THERE’S NO AUDIO ON A PHONE CALL?2023-10-14T00:07:00+00:00

Make sure your volume is turned up. Then, try switching to speaker phone to see if you can hear that way. If the audio still isn’t working, hang up and call the person back. If you still don’t have audio, contact our customer support team for assistance at support@govoltmobile.com or call (888) 200-8923 from another phone.

WHAT DO I DO IF I FORGOT MY PASSWORD OR PIN TO MY LOCK SCREEN?2023-10-14T00:07:50+00:00

You will likely have to do a factory reset. We always advise having a backup of your device before doing a factory reset. Some device manufacturers do this a little differently, but for most of the Android devices we sell, the manufacturer will require that you turn the device off. Once it is off, press down the power button AND the volume up button (at the same time) for a few seconds. This puts the device in boot mode. Then, you can decide if you want to wipe the device and restart.

WHAT SHOULD I DO IF MY TOUCHSCREEN BECOMES UNRESPONSIVE?2023-10-14T00:08:50+00:00

Make sure the screen is clean. For proper screen cleaning, use a dry microfiber cloth. If it’s still unresponsive, try rebooting your phone. If that doesn’t work, contact our support team for assistance using another phone or device. Contact support@govoltmobile.com or call (888) 200-8923.

WHAT SHOULD I DO IF I CANNOT MAKE A CALL OR ANSWER A CALL?2023-10-14T00:09:45+00:00

You may have run out of the allotted minutes in your monthly plan. You can top up your minutes for as little as $5. Contact us from another phone at (888) 200-8923 or email support@govoltmobile.com for assistance.

MY PHONE IS VERY WARM. WHAT’S CAUSING THAT?2023-10-14T00:10:39+00:00

Phones and devices will occasionally get warm. It could be due to keeping the screen on, on your device. It could also be due to having too many open or running apps. You can clear unused apps to help. However, if your phone is too hot to touch or to use, or if it’s malfunctioning, turn it off immediately and call our support team at (888) 200-8923, from another phone.

I CAN’T SEEM TO SEND OR RECEIVE A TEXT MESSAGE. WHAT’S HAPPENING?2023-10-14T00:11:36+00:00

Check your plan balance to make sure you can get text messages (SMS) and/or data messaging (MMS). Contact us if you need to purchase additional airtime. You can reach our customer support team at (800) 200-8923 or by emailing support@govoltmobile.com.

WHAT DO I DO IF MY DEVICE CANNOT FIND A SIGNAL OR ISN’T REGISTERING ON THE NETWORK?2023-10-14T00:12:59+00:00

Make sure that you are not in Airplane mode. If you’ve had this issue in the same location before, it might be due to our network being inaccessible in that particular area. If you’ve been able to get a signal there before, contact our customer support team at (888) 200-8923 or by emailing support@govoltmobile.com.

WHAT SHOULD I DO IF MY PHONE WON’T TURN ON?2023-10-14T00:14:09+00:00

The most common reason for a phone not turning on is that it needs to be charged. Most of the phones turned in for a replacement just needed to be charged. Charge your phone for at least 10 minutes without trying to turn it on. Let it charge without any use. If you’re still experiencing the same problem, contact us at (888) 200-8923 or by emailing support@govoltmobile.com.

WHAT SHOULD I DO IF THE SIM CARD ISN’T REGISTERING?2023-10-14T00:15:01+00:00

Turn off your device. Then remove the SIM card. Check the metal contacts on both to make sure there’s no debris or damage. And make sure the SIM card is aligned with the picture on your device and inserted correctly. Reinsert the card and turn your device back on. If it’s still not registering, give our support team a call at (888) 200-8923, or send an email to support@govoltmobile.com.

WHAT’S THE BEST WAY TO TRANSFER MY CONTACTS USING A SIM CARD?2023-10-14T00:15:53+00:00

Actually, we suggest a far easier way to transfer your contacts. Open a Gmail account using your old device and add all your contacts there.Then, set up that Gmail account on your Volt device. Once you’ve done that, you can move your contacts to that device automatically. If you still want to do this using your SIM card, insert it into your device, and go to the Contacts app on your device. Press and hold on a contact and a check mark will pop up. You can select ALL or select whichever contacts you want to move. Now press the share button and select how you want to share them (email, Bluetooth, etc.)

WHAT CAN I DO IF MY PHONE IS RUNNING OUT OF STORAGE?2023-10-12T23:20:32+00:00

You might be able to add a Micro SD card and add memory to your device. However, not all devices are capable of this. You can also check for any apps you don’t use and delete those to create more storage space. Bring up your notification bar by swiping down from the top of your screen; click on the gear symbol to access your Settings; go to Apps and then uninstall any apps you don’t use.

HOW DO I PAIR BLUETOOTH DEVICES?2023-10-12T23:20:53+00:00

This is a common question, but unfortunately, a tricky one to answer, since there are different ways of doing this for different devices and also depends on the version of software being used. Our advice is to check the user manuals for the devices you want to pair.

HOW DO I CONNECT TO BLUETOOTH?2023-10-12T23:21:20+00:00

Go to Settings, then to Connections, and then to Bluetooth. Be sure that Bluetooth is on, and make sure the device you want to connect with is also discoverable.