Your information and your privacy are important – to you and to us. This policy explains how we use your information and how we keep it safe. Importantly, it explains the choices you can make at any time about how your information is used. Below links can be used to go directly to the different policy sections.
This Policy applies to you and anyone who uses our Products or Services under your account, except where we identify that separate Volt Mobile or affiliate privacy policies or terms, and conditions apply. You are responsible for making sure all users under your account understand and agree to this Policy.
Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:
- Some of our affiliates – such as T-Mobile companies – have their own privacy policies that apply to data they collect from products, services, and apps they provide. Any data collected subject to this Policy that is shared with those affiliates will still be treated consistent with this Policy.
- Some areas both inside and outside of the United States – for example California and the European Union – require us to adopt different policy terms and commitments in accordance with local laws.
- In certain cases, when you’re using your Volt Mobile Products or Services, other companies may be collecting information, so your information may be covered by this Policy and other privacy policies at the same time. Here are some examples: if you purchase one of our Products or Services from a retailer; if you use our services to connect to a social networking service or another company’s Wi-Fi network; or if you provide your information to another company through a co-branded website, app or service controlled by the other company. In those cases, any information you provide to those companies may be subject to just their policy, or subject to both their policy and ours.
- If you are a Volt Mobile business customer, we may have written Product or Service agreements that contain specific provisions about confidentiality, security or handling of information. When one of those agreements differs from or conflicts with this Policy, the terms of those agreements will apply instead. In all other instances, the terms of this Policy apply.
The Information We Collect
We collect information about you and how you’re using our Products or Services along with information about your devices and equipment. This may include performance information, along with web browsing and location information.
Here are detailed examples of types of information we collect from our Products or Services:
- Account information includes things like contact and payment information, service-related details and history and similar information, including Customer Proprietary Network Information. It also includes technical, equipment and usage information that relate to the services, products, websites, and networks we provide you.
- Web browsing and app information includes things like the websites you visit or mobile apps you use, on or off our network. It includes internet protocol addresses and URLs, pixels, cookies and similar technologies, and identifiers such as advertising IDs and device IDs. It can also include information about the time you spend on websites or apps, the links or advertisements you see, search terms you enter, items identified in your online shopping carts and other similar information.
- Equipment Information includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software or use.
- Network performance and usage information includes information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing.
- Location information includes your street address, your ZIP code and where your device is located. Location information is generated when the devices, Products or Services you use interact with cell towers, Wi-Fi routers, Bluetooth services, access points, other devices, beacons and/or with other technologies, including GPS satellites.
How We Collect Your Information
We collect your information in 3 ways:
- You give it to us when you make a purchase, set up an account or otherwise directly communicate with us.
- We automatically get it when you use, or your device uses, our Products or Services. For example, we use network tools to collect information like call and text records and the web browsing information we describe in this Policy.
- We get it from outside sources like credit information, marketing mailing lists and commercially available geographic and demographic information, along with other available information, such as public posts to social networking sites.
How We Use Your Information
We use your information to power our services and to improve your experiences. We use your information to provide, support, improve, protect, analyze, and bill for our products, service, and network; to communicate with you about your service, products or apps; to market our services; to detect and avoid fraud; for advertising; and for research purposes.
Here are examples of ways we use your information:
- Providing our Products and Services.
- Contacting you.
- Improving your experience and protecting the Products and Services we offer. This includes things like customer care, network security, verifying or authenticating your identity, detecting and preventing fraud, billing, authorizing transactions and the development of future Products and Services.
- Helping us plan, deploy, improve, protect, and defend our network infrastructure, protecting our property and legal rights, and for other lawful purposes.
- Understanding the Products, Services and offers that you, and other Volt Mobile customers with whom you call and text and interact, might enjoy the most. We do not use the content of your texts, emails, or calls for marketing or advertising.
- Creating engaging and customized experiences and offering new or improved Products and Services or offers. This is based on things like the information we’ve collected and our research, development, and analysis.
- Designing and delivering advertising and marketing campaigns to you and others and measuring their effectiveness. See Your Privacy Choices and Controls for more information about how your information is used for advertising and marketing programs and your choices and controls for such use.
- Delivering or customizing products and the content you see, including advertisements, articles, videos, and marketing materials.
- Creating aggregate business and marketing insights, and helping companies develop aggregate insights (for instance, to market or improve Products and Services). We aggregate the data before we share it, which means that we group the information so that it does not identify you personally, and we require anyone who receives this data to agree they will only use it for aggregate insights, won’t attempt to identify any person or device using this information, and will handle it in a secure manner, consistent with this Policy.
- For security purposes, including preventing and investigating illegal activities and violations of our Terms, Use Policies and other service conditions or restrictions.
How We Share Your Information
- We share it with your permission.
- We share it across affiliate companies.
- We share it with non-affiliate companies or entities as explained in this Policy. For more details about how, your information may be shared for advertising and marketing see Your Privacy Choices and Controls.
Sharing information with non-affiliated companies that provide services for us or for you: We share information that identifies you personally with vendors that perform services for us or that support Products or Services provided to you, including marketing or ad delivery services. We do not require consent for sharing with our vendors for these purposes. We do not allow those vendors to use your information for any purpose other than to perform those services, and we require them to protect the confidentiality and security of data they get from us in a way that’s consistent with this Policy.
Sharing information with non-affiliated companies to enable Identity Verification to you: We may share information with non-affiliated companies for their purposes to provide you services such as verifying or authenticating your identity, detecting fraud, protecting your financial accounts, and authorizing transactions. We do not allow those non-affiliated companies to use it for any purpose other than to perform those services, and we require them to protect the confidentiality and security of data they get from us in a way that’s consistent with this Policy. You are in control of this sharing and can opt out by texting “STOP” to 8010 or text “RESUME” to restart sharing at any time.
Sharing information with other non-affiliated companies or entities: There are also times when we provide information that identifies you personally to other companies and entities, such as government agencies, without your consent, but where authorized or required by law. Reasons to share include:
- Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits. You can find out more about this in our Transparency Report.
- Detecting and preventing fraud.
- Providing or obtaining payment for your service.
- Routing your calls or other communications.
- Ensuring network operations and security.
- Notifying, responding, or providing information (including location) to a responsible governmental entity in emergency circumstances such as immediate danger of death or serious physical injury.
- Alerting the National Center for Missing and Exploited Children to information concerning child pornography of which we become aware through the provision of our services.
- Enforcing our legal rights, protecting our network and property, or defending against legal claims.
- Providing name and number information for wireless caller ID and related services. This means a person receiving a call can see the name and number of the caller.
Sharing Aggregate Metrics Reports with non-affiliated companies: Sometimes the services you enjoy from us directly involve other businesses. For example, we or our affiliates may collect information, including location and web browsing data, from visitors to places where we or our affiliates provide Wi-Fi services. In such cases, we aggregate the data before we use or share it with our business customers and service suppliers, which means that we group the information so that it does not identify you personally. We require that these metrics reports only be used for aggregate insights and no one will attempt to identify any person or device using this information. Consistent with this Policy, we also require that our metrics reports be handled in a secure manner and that the information included be used only to develop aggregate insights to enable the marketing or improvement of products and services.
Sharing Aggregate Insights: We may share insights with non-Volt Mobile companies about Volt Mobile’s operations, network or services derived from aggregated customer data (data grouped so as not to identify you personally).
Sharing information for research: We may share information that doesn’t identify you personally with other companies and entities for research. When we share this information, we require companies and entities to agree not to attempt or to allow others to use it to identify individuals. Our agreements will also prevent businesses from reusing or reselling the information and require that they will handle it in a secure manner, consistent with this Policy.
Sharing information with affiliates and non-affiliate companies for advertising and marketing programs: We may share information with affiliates and with non-affiliate companies to deliver or assess effectiveness of advertising and marketing campaigns as described in the Your Privacy Choices and Controls section.
Your Privacy Choices and Controls
You can manage your privacy choices about how we contact you and how we use or share your information. You also have choices about how certain non-Volt Mobile companies and advertisers use your information, including how we use and share your information for advertising and marketing.
Sometimes we have offers or programs that may interest you. We’d like to be able to tell you about these. You can manage how we do it. You can opt-out of marketing and advertising programs, but we still may contact you with service and non-marketing messages.
- Email: To opt-out of marketing emails, you can click on Customer Choices and Controls – Email or click the unsubscribe link in the marketing emails.
- Text messages: Opt-out of Volt Mobile marketing text messages about Volt Mobile products and services (“Volt Mobile Marketing Texts”) by replying “stop” to those messages. If you have opted-in to Volt Mobile marketing text messages about third party products and services (“Third Party Marketing Texts”) and want to opt-out, you can reply “stop” to those messages as well or manage it in your online account at www.govoltmobile.com. You can also opt-out of these types of marketing messages at Customer Choices and Controls – Volt Mobile Marketing Texts and/or Customer Choices and Controls – Third Party Marketing Texts. As required or allowed by law, even if you opt-out, we may continue to contact you with automated messages at the telephone number issued by us for service and non-marketing information about your service. For example, we may remind you about your plan features or we may need to let you know about a problem with your wireless service.
- Automated messages: In some cases, we will ask for your permission to send you automated calls or messages to your mobile phone. To opt-out of these calls or messages from us, go to Customer Choices and Controls. As required or allowed by law, even if you opt-out, we may continue to contact you with automated calls or messages at the telephone number issued by us for certain important informational messages about your service. For example, we may need to let you know about a problem with your wireless service.
- Postal mail: To limit postal mail solicitations, you can opt out at Customer Choices and Controls – Postal Mail. You’ll still receive legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.
Choices about how we use and share your information for advertising and marketing:
You have choices about how your information is used or shared in our programs that provide you with marketing and advertising tailored to your interests and for aggregate analytics. As your provider of communications and internet services, our collection and use of information operates independently in many cases from the user controls and settings on your device, through your operating system, or on non-Volt Mobile company websites or apps.
Online behavioral advertising: Online behavioral advertising is automated, customized advertising that you see when using online services, like ads in mobile apps or on websites. Those ads are served to you based on inferences about your interests. Those interests are determined from data collected about you, whether by Volt Mobile or other parties.
You can opt-out of online behavioral advertising from companies who participate in the Digital Advertising Alliance by going to their Consumer Choice Page or selecting this icon when you see it on an online ad.
To limit collection of data on websites that may be used for advertising, you can manage cookies on your computer. To learn more about controlling cookies, visit http://www.AboutCookies.org. If you change computers, devices, web browsers or you delete cookies, you will need to-opt out of online behavioral advertising again. Please note that our collection of web browsing information works independently of your web browser’s privacy settings with respect to cookies and private browsing. In addition, we don’t currently respond to Do Not Track., please go to All About Do Not Track for more information.
Personalized: Personalized uses information to deliver ads that we think you might be interested in on websites, apps and other properties, sites, or services.
Personalized: This program gives you the benefit of offers and ads that are relevant to your interests. To determine your possible interests, we use data about your use of our products and services. We also use data we get from our advertising partners, and demographic data like ZIP code and age range. You won’t see more ads – just customized ads. The Personalized program does not use your precise location, web browsing data collected as an internet service provider, information about your medical conditions, financial account information or Customer Proprietary Network Information. It also does not access or use the contents of your texts, emails or calls.
The Personalized program may place you into general categories of interest, such as “soccer fan.” When you participate in this program, we will also:
- Use automated decision-making, such as artificial intelligence, for things like marketing and advertising.
- Use some types of your Sensitive Personal Information, like your ethnic or racial origin, for things like marketing and advertising, except as noted above.
Most customers will be included in the Personalized program unless you opt out at Limit the Use of My Personal Information. Customers in Colorado, Connecticut, Maine, and Virginia will not be included in the Personalized program. At this time, we do not offer the ability for customers in these states to opt-in to Personalized.
- Customer Proprietary Network Information: You can opt-out or go to Customer Choices and Controls for more information about Customer Proprietary Network Information and your choices about our use of that information for marketing purposes.
- Identity Verification: We may share information with non-Volt Mobile companies such as your bank to help protect your accounts from fraud, verify your identity and make sure you authorize certain transactions. We do not allow those non-Volt Mobile companies to use your information for any other purpose than those services. You are enrolled by default, but you can stop at any time. Text “STOP” to 8010 to turn off Identity Verification or “RESUME” to restart.
- Volt Mobile Call Defense: Volt Mobile Call Defense is enabled on your line if you have an HD Voice capable device. This product helps to automatically block potential fraud calls and will notify you of suspected spam calls if you are in an HD Voice coverage area. You can opt-out of this service by logging into My Account online or the myVolt Mobile app to disable Volt Mobile Call Defense in your settings.
We work hard to safeguard your data using a range of technological and organizational security controls.
We maintain and protect the security of computer storage and network equipment, and we use security procedures that require employees to authenticate themselves to access sensitive data. We also limit access to personal information only to those with jobs requiring such access. We require callers and online users to authenticate themselves before providing account information.
No security measures are perfect, however. We can’t guarantee that your information will never be disclosed in a manner inconsistent with this Policy. If a breach were to occur, we will notify you as required by applicable law.
Data Storage, Transfer, Retention, and Accuracy
We take steps to ensure that data is processed according to this Policy and to the requirements of applicable law of your country and of the additional countries where the data is subsequently processed.
Data we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process data.
When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms to help ensure all applicable laws, rights and regulations continue to protect your data.
We keep your information as long as we need it for business, tax or legal purposes. We set our retention periods based on things like the type of personal information collected, how long the personal information is needed to operate the business or provide our Products and Services and whether the business is subject to contractual or legal obligations – such as ongoing litigation, mandatory data retention laws or government orders to preserve data relevant to an investigation. After that, we destroy it by making it unreadable or indecipherable.
Need to update your information? We’re happy to help you review and correct the information we have on your account records. For more information, please see the Contact Us section of this Policy.
Changes in Ownership or to The Policy
Information about our customers and users, including information that identifies you personally, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy, or receivership.
We may update this Policy as necessary to reflect changes we make and to satisfy legal requirements. We’ll notify you via a text message, email or post a prominent notice of material changes at www.govoltmobile.com. We’ll give you reasonable notice before any material changes take effect.
Information Specific to Children
We don’t knowingly collect personal information from anyone under the age of 13 without parental notice and, where appropriate, parental consent. Unless we have parental consent, we will not contact a child under the age of 13 for marketing purposes. We and our advertising partners may collect, use or share information about customers who log onto our websites as described in the information we collect, how we collect your information, how we use your information and how we share your information sections of this Policy.
Information collected from devices or services purchased by adult subscribers that are used by children without our knowledge will be treated as the adult’s information under this Policy.
Information for Our California Customers
Website data collection: We don’t knowingly allow other parties to collect personally identifiable information about your online activities over time and across non-Volt Mobile company websites for their own use when you use our websites and services, unless we have your consent.
Do Not Track notice: We don’t currently respond to Do Not Track. Please go to All About Do Not Track for more information. However, we recognize and honor the opt out preference signal associated with a Global Privacy Control.
State Privacy Rights and Choices
Certain states provide you rights regarding your Personal Information. Personal Information and rights in these states [California and Virginia] and jurisdictions are explained in the following section. To underscore our commitment to our privacy principles and to provide a consistent experience, we also offer these as choices to consumers in places where they are not required:
Personal Information (“Personal Information”) means information that identifies, relates to, describes, is reasonably capable of being associated with, is linked to, or could be reasonably linked to, either directly or indirectly, an identified or identifiable individual or household.